Opening Keynote: GOV.UK: How a Single Domain can Transform Government
The Government Digital Service (GDS) set up GOV.UK – the single website for the UK government – over 7 years ago, bringing more than 175 services across 25 ministerial departments and 385 public bodies on to a single domain.
GOV.UK provides vital information, supports people in complex life events and helps departments deliver on cross-cutting policy challenges.
GOV.UK is the digital face of government. It is where users interact with government. This gives it a unique opportunity to transform the way government works for people.
Case Study: Norwich City Council’s Digital Inclusion Project
Ensuring that all Norwich residents have the access, skills and confidence to participate in the expanding digital environment
Overcoming the barriers to digital engagement; providing training, support and encouragement to get people online
Targeting digital access and support to the most vulnerable groups within Norwich
Digital Inclusion Project Co-ordinator
Norwich City Council
In Collaboration with the DWP; Transforming Service Journeys
Working with NHS Digital in order to make complex journeys easier where benefits relate to health care
Forming a service community to improve the relationship between work, health and benefits
Reducing times and creating linear journeys across the service landscape to support work and health
Head of Interaction and Service Design
Making Online Public Services Accessible
It is the ambition of the Government Digital Service (GDS) to make services as accessible and inclusive as possible, to ensure there are no barriers that might prevent people from interacting with government