Digital Government 2020 Agenda

• Adopting a user-centric approach to designing services for health and care nationwide
• Improving the digital literacy of both staff and patients; tackling the wide variation in digital maturity across the NHS through the Digital Ready Workforce Programme
• Providing staff with greater access and visibility of the information needed to improve patient experience
• Assessing the growth and adoption of the NHS App

• Collaborating across government, sharing data, and building better services
• Building skills and providing a space to innovate; The DWP Innovation Dojo
• Becoming truly user-centred in approach and creating reusable services with shared capabilities
• Ensuring accessibility and joining up content and user journey across government departments

Delivered by 6 Degrees Group

• Working with NHS Digital in order to make complex journeys easier where benefits relate to health care
• Forming a service community to improve the relationship between work, health and benefits
• Reducing times and creating linear journeys across the service landscape to support work and health

• It is the ambition of the Government Digital Service (GDS) to make services as accessible and inclusive as possible, to ensure there are no barriers that might prevent people from interacting with government
• We’ve grown the cross-government accessibility community to over 1,000 members and established an Accessibility Leaders Network
• New regulations mean government and public sector organisations have a legal duty to make sure websites and apps meet accessibility requirements

Interactive session delivered by Pure Storage

• Upholding the NHS digital, data and technology standards to framework to ensure that the health care system is more joined up, safer, and efficient
• Ensuring clinicians have safe and immediate access to relevant and appropriate patient data through connected systems
• Eliminating misinformation and misunderstanding through collaboration
• Designing a data infrastructure around the needs of patients and their care networks, as well as protecting citizen data rights

• Ensuring that digital identity is a collaborative project across government departments to solve problems such as connected data and user journeys
• Establishing a robust digital identity system that supports government in order to provide access to critical services
• Keeping the system secure from identity crime and fraud

• Improving patient experience through digital initiatives such as electronic patient records, a tap-and-go system, and a patient portal app
• Collaborating with Sandwell and West Birmingham Councils in order to share data for a health integrated economy
• Changing user experience journeys – merging with local GPs to ensure single patient journeys
• Understanding how a cultural and organisational shift is key to transformation and looking at what’s next for the Trust – how do we approach IT now and for the future?

• Improving user research to design better user-focused services
• Ensuring digital accessibility through initiatives such as the empathy lab, and accessibility testing lab
• Boosting internal digital skills

• Understanding how accessible and assistive technology can transform the lives of those with disabilities
• Improving engagement and allowing for a more inclusive work-place
• Encouraging better government procurement of assistive technology to ensure that disabled people have both better access and confidence to use what is available
• Seizing the technological opportunities to breakdown barriers faced by those who are disabled

• Transforming service design through Digital, Data and Technology capabilities
• Establishing the Developing Data Unit; defining and implementing a data strategy as well as offering support to data-related projects
• Recruiting diverse professionals and improving skills through communities of practice