2021 Agenda - Digital Government

Join us online at the virtual summit to hear from these world-class speakers.

Pre-Conference Day

12th May | 2:00 - 3:20pm

2:00: Panel Discussion | What Makes Digitally Enabled State – The View from Around the World

How to build a digitally enabled state and how to increase digital maturity across education, health and social care, social capital, innovation, sustainability and economic resilience?
An ability to leverage digital maturity and use of data to address the Covid-19 crisis has proven to be extremely beneficial. Does that mean that being digitally mature has become a requirement of a good government?
Keeping the momentum: What are the best practices in increasing adoption rates and political buy-in for new initiatives and technologies?
What are the needs in digital skills across public sector?
Leading government technology labs: What core technologies are currently being used and developed by government technology companies?
Cooperating internationally on digital governance issues: What code sharing, cross-border interoperability and cross-border services has been proven successful and how else can quick peer-learning and idea sharing be facilitated?

2:40: How to Develop Collaborative Innovation Ecosystems that Work

3:00: Interactive Roundtable Sessions

Main Conference Day | 13th May

9:00 am

9:15 am

Your Tour of the Online Conference Platform

Before proceedings get underway, this short explainer session will explore how you can get the most out of our new next generation summit platform. Our team will run through how to make virtual connections, creating networking meet ups, accessing content on demand and how to use our new Q&A, chat functions and virtual polling tools during the day.

9:25 am

Chair’s Opening Remarks

9:30 am

Opening Keynote: Delivering Digital Services that Makes Government Efficient, Resilient and Meets Public Expectations

Building a new data-driven infrastructure to boost public sector transformation that will establish collaborative way of working and distribute authority to the frontline
National Data Strategy: the latest updates and next steps in reforming Government relationship with data
Establishing reliable digital ID services in the UK to unlock the UK’s digital infrastructure potential and digital identity economy – the latest consultation updates for a trust framework
The impact Covid on the digital strategies in public sector

9:50 am

Session lead by our Headline Sponsor

10:10 am

Keynote Panel | En Route to Transforming Government’s Use of Data to Drive Efficiency and Improve Public Services

National Data Strategy: using data to improve the citizen experience
According to the latest public consultation what steps must be taken and how far are we with the creation of an appropriately safeguarded, joined-up and interoperable data infrastructure?
What were the first steps taken by Data Standards Authority (DSA) to make data shareable and accessible across government services?
How to leverage a shared data model and support an open and transparent data infrastructure across the government?
How should the risks be managed to protect both internal and external data through a robust governance process?
How to ensure the use of ethical open and consistent data to design better services around user needs?
Updated Data Ethics Framework: How to ensure every proposed approach is proportionate and ethical? Is the proposed right for the purpose and better value than other solutions?

10:50 am

Break, Virtual Exhibition Networking and Live Delegate Meet Ups

Your opportunity to make the most of the virtual Conference, meet up with fellow delegates and exhibitors, make connections, tour our real-time resources, and content and take part on discussions.

11:20 am

Riding the Wave of Opportunity: How to Lead the Transition to Digital Maturity post-Covid

Going through a technology push: How to evaluate public services digital maturity before departure?
Lessons learned and changes made during the Covid-19 pandemic: How to harness the ability to act fast and what changes are going to remain as a permanent feature?
How does the introduction of new technology impact cross government collaboration, ways of working, culture, and leadership?
Dealing with resistance: What are the proactive measures ensuring your innovative disruption is not mitigated?
How to incorporate a digital mindset into the entire public sector and let it define the outlook?

11:40 am

Session lead by our Gold Sponsor

12:00 pm

Fireside Chat | Digital Identity: What are the key challenges and considerations in implementing digital identity on a national scale and what benefits does centralised digital identity have for local authorities and citizens?

A new Digital Identity Strategy Board: How will the latest regulatory updates and a new consumer protection legislation support the use of digital identities across the UK?
What suitable privacy and technical standards should be in place to allow interoperability and establish individuals’ rights over the use of their digital IDs?
What is IAX and will it solve the government’s need for a seamless, usable, secure, citizen identity and develop digital identity market in the UK?
What digital identity projects local authorities are working on and what levels of expertise and further resources they would require sourcing to continue?
How to build trust, transparency and clarity for those who want to trust digital identities and those who want to be creating them with their citizens?

12:20 pm

Thought Leadership Seminars

1:05 pm

Lunch, Virtual Exhibition Networking and Live Delegate Meet Ups

Your opportunity to make the most of the virtual Conference, meet up with fellow delegates and exhibitors, make connections, tour our real-time resources, and content and take part on discussions.

2:05 pm

Chair’s Afternoon Welcome

2:10 pm

Thought Leadership Seminars

2:40 pm

Afternoon Streams

Choose the sessions that best suit your interests this afternoon, as we break out into three streams – Central Government, Local Government and Health and Social Care

2:40 pm

Stream 1

Stream 2

Stream 3

Greenwich Council’s New Digital Strategy

Building online by default new resident services
Giving the staff the tools, they need and redesigning the desktop estate and new service desk software
Building a dedicated team to get better with data and making infrastructure and systems secure and interoperable
Boosting the digital capability through a rolling programme of apprenticeships, mandatory learning and development for staff
Supporting innovation across the borough through projects on the use of IoT

Keynote Presentation: How to build successful innovation capabilities in your organisational structure?

What does innovation mean on a central government level and what kind of innovation to pursue?
How to identify, trial, and scale or fail new digital technologies and make them relevant to the public services the organisation provides.
What is the right organisational setup to drive innovation in the public sector?
Case studies of innovation successes and failures

NHSX - Data Strategy for Health and Social Care: Building on the permissive approach to data sharing while protecting the need for confidentiality

How can the strategy help to streamline processes and optimise data requests and data sharing?
What steps are required and will result in a transformation of structures and responsibilities as the Government seeks to entrench a new data-driven decision-making approach?
How is the data analysed and displayed to make better strategic decisions along with bettering public services and processes
Building a system of ‘distributed authority’, with decisions made as close as possible to where the information is, with everyone working right at the top of their skill set and qualifications.

3:00 pm

Sessions lead by our Silver Sponsors

3:20 pm

Stream 1

Stream 2

Stream 3

Creating a Culture of Innovation and Continuous Improvement on Local Authority Level

Technology, data management and security, generational gaps, diversity and inclusion: How to build coherent organisational culture combining different dynamics?
How to allow the entire authority to be innovative and what procedures should be in place to facilitate innovation?
How to help people to operate in the fast-changing environment and create adaptive and innovative teams?
How to review the essential staff skills for the emerging tech and revamped processes?

Digital Workplace & Digital Skills: Ensuring that public facing services personnel has digital capabilities to support citizens regarding digital access?

How different departments adjusted to remote working and what worked to improve employee experience, productivity and create collaboration?
What are the measures that government departments are implementing to boost digital education and skills?
How to deal with employee resistance and build trust in the systems that are being used? D
Embarking on application modernisation initiatives across public sector is on the agenda for a few years ahead: How to close the skills gap and attract the right candidates to deploy new enterprise software in public services?

Data Sharing between Wales and English Border

Central vs. Local: Joint communications clarifying the differences in approach between the Cardiff and Westminster governments and its implications for residents
How organisations co-operate on a regular basis to ensure that critical information is exchanged appropriately?
Establishing procedures for data sharing based on existing operational imperatives

3:40 pm

Break, Virtual Exhibition Networking and Live Delegate Meet Ups

Your opportunity to make the most of the virtual Conference, meet up with fellow delegates and exhibitors, make connections, tour our real-time resources, and content and take part on discussions.

4:00 pm

Stream 1

Stream 2

Stream 3

Accessibility: How do we ensure that the benefits of digital transformation and economic growth are distributed across all parts of society and regions?

What are the best policy approaches and practices out there that are attempting to deliver equitable economic growth and how can these be scaled?
How to cater for the digitally excluded, providing a proper, full public service to the older generation, those with special needs and digitally illiterate?
Digital divide and its impact on marginalised and disadvantaged groups: What needs to be done to make digital services fully inclusive
What are the best practices in addressing navigational issues, the most common accessibility issues on UK council websites?

Government & Citizen Engagement: What impact the COVID-19 crisis has had on the relationship between the government and its citizens?

How did public authorities adapt to the abrupt interruption of most physical forms of citizen participation in policy making?
What new forms of online engagement (especially deliberation) had to be considered by some authorities?
Which hybrid digital-in-person models have been also explored by the parliament as a way of continuing its functions of representation, legislation and oversight during the crisis?
Which services may remain as hybrid digital-in-person models for what were traditionally in-person processes before the COVID-19 crisis?
How to establish the essential trust in government to ensure compliance during the emergency phase and to build enough confidence for the recovery?
How to design institutionalised participatory opportunities for citizens at all levels of government to fight mistrust, increase compliance and advance inclusion?

Transforming Customer Service: How the global pandemic digitalised your citizen engagement

How contact centres continue delivering digital services and keep in step with demands of the public, politicians and professionals?
How the need for digital services impacting the use, building new processes and service design
GP Consultations: Digital by default?
How can transparency, better use of data, increased interoperability, and adoption of technological innovation improve care and promote collaboration and change?

4:20 pm

Stream 1

Stream 2

Stream 3

Using GDS Pay for Online Payments

How does the system work and what are some of the services it’s been used in?
How to implement a government solution as part of the end-to-end system?
Evaluating the advantages of Pay and its features
What are the different devices citizens can use to pay government on?
How GOV.UK Pay will develop next?

HMRC’s Way to Becoming a Digitally-Enabled, World-Class Organisation

Aftermath of 2020: delivering the coronavirus support schemes
What are the unique challenges and opportunities in 2021?
Expanding the online services to business and personal customers and implement the digital strategy
Rolling out the flagship Making Tax Digital programme
Ensuring the continued efficacy of IT systems at the UK border through the new Customs Declaration Service
Agile methods and organisational change

Digital Teaching & Innovation: Maintaining Training and Exams Curriculum in Health Services?

Future of training in healthcare and surgery: Accelerating the digital shift caused by the pandemic
What training and surgical exams should remain face-to-face and what can be done remotely?
How the same level of care and safety be provided through online training?
What can be learned from different areas or industries? How can the use of simulators in aviation and engineering be adapted to learning and training in surgery?
How to keep employees engaged and up to speed in order to provide the best patients outcome?

4:40 pm

Chair's Closing Remarks