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Central Government
Digital Identity
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Service Transformation
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The event chair will deliver the opening remarks outlining the key themes of the programme and introducing speakers.

  • Delivering digital transformation through efficiency and controls, cyber resilience, commercial models, shared services and cultural change
  • Using transparency to encourage large businesses to employ more SMEs and make prompt payment part of the selection process for larger suppliers

  • Bring the worlds of policy and digital together
  • Become digital at the core and ensure services scale
  • Ensure sustainability by mainstreaming digital skills


PA Consulting experts in consulting, technology and innovation, working with businesses and governments worldwide.

  • Using the foundations laid by the first years of digital transformation to deliver the Government Transformation Strategy.
  • Working to strengthen digital, data and technology capability across government
  • Recalling the potential of digital transformation as has helped over four billion visitors since its creation
  • Enabling the efficient function of departments dedicated to delivering exit from the EU
  • Enacting the Government as a Platform programme

  • Configuring the Marketplace for different users and digital literacies across government
  • Encouraging the use of the Digital Marketplace within local government
  • Maintaining a minimum standard across vendors on the system with variable payment options based on need
  • Breaking up larger contracts and enabling greater use of SMEs
  • Examining the increased interest in cloud, cyber security, analytics, business intelligence, data centres and digital infrastructure

  • Interrogating the National Audit Office’s findings about the roll-out of Verify
  • Considering the effects of retiring Government Gateway
  • Exploring identification verification across government – HMRC and the NHS
  • Examining the benefits of the Verify system for local government
  • Illustrating the potential of new systems of identity assurance for both citizens and service providers

  • Measuring performance by examining 100 Data Sets across nine public services
  • Exploring the benefits of regular, data-driven performance reviews
  • Bringing the whole of government into the digital transformation process through effective, informed leadership
  • Emphasising the potential of opening up government data for service tracking, improvement and innovation

  • Working with those delivering services to improve online service design
  • Matching provider needs to system design to ensure better outcomes for service users
  • Finding new ways to interact with technology and data to make Government more efficient and effective
  • Moving away from ‘one size fits all’ services to user focused delivery

  • Effectively managing risks in complex, changing work environments
  • Learning from the attacks of the past year and creating effective defences
  • Building protections into each stage of an institution’s digital transformation
  • Raising front-line awareness of the importance of privacy and careful data sharing
  • Renewing trust in digital platforms amongst both service users and providers

There are three Streams dedicated to:

  • Capability and Workforce
  • Service Transformation
  • User Experience

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4:00 pm
4:15 pm
Creating Capability in Digital, Data and Technology Professions
  • Building the first national framework of digital, data and technology roles
  • Refining learning and development opportunities through the GDS Academy
  • Representing over 17,000 digital, data and technology specialists across government
4:15 pm
4:35 pm
Combining ICT and Digital Departments: A View from the Inside
  • Looking at how two separate services merged to form the Parliamentary Digital Service
  • Maintaining a balance between ICT and Digital Expertise
  • Ensuring recruitment practices place the right talents in the appropriate role
4:35 pm
5:00 pm
Horizon Scanning: Planning for the Future on its Own Terms
  • Identifying the drivers which will shape the work landscape in the long-term
  • Challenging the assumptions frequently made by organisations planning for the future
  • Discussing Wilson’s work with the Singaporean Government on their Talent 2030 programme
  • Finding workforce solutions that not only increase operational efficiency but also ‘future-proof’ an organisation
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4:00 pm
4:20 pm
Developing Responsive Services by Migrating from Legacy Systems
  • Working to move off the majority of legacy systems and into the cloud within 3 years
  • Enabling agile working whilst significantly reducing departmental costs
  • Training existing staff to grow technical capabilities within the department
  • Ensuring services and data systems make use of standard application programming interfaces (APIs)
  • Meeting GDPR standards while migrating to cloud systems
4:20 pm
4:40 pm
Moving to Cloud to Deploy Agile Digital Solutions: Ofqual’s Digital Transformation Journey
  • Moving into the cloud and adopting agile solutions
  • Deploying ICT solutions out of the box to ensure sustainability and flexibility
  • Working towards DevOps for improved collaboration and even better innovation
  • Why engagement is essential
4:40 pm
5:00 pm
Transforming Internal and External Infrastructure and Design
  • Providing insights into leading transformation at HMRC Digital
  • Rolling out a new Ofsted service by transforming services for child-minders and carers
  • Modernising design to streamline both internal and external communications
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4:00 pm
4:20 pm
Bringing Content and UX Design Together
  • Marrying website design and content
  • Ensuring the services provided and processes explained on the DWP website are clear
  • Reaching out to audiences who may have limited access to online content
4:20 pm
4:40 pm
Exploring the Future of Digital Government: A Local Perspective
  • Participating in the Local level roll-out of the Verify program
  • Exploring shared APIs
  • Exploring the use of chatbots in council services
  • Discussing how Councils can undergo radical digital transformation
4:40 pm
5:00 pm
A New Agile Approach to Service Design
  • Transforming Cambridgeshire County Council’s blue badge application process resulting in an improved digital uptake of 60% (6,000 customers)
  • Aligning infrastructure and resources to deliver joined up services amongst the 5 councils’
  • Meeting customer, member or employee needs through innovative service design
  • Working with users to understand what they need and then design end to end digital products