Agenda
Join us online at the virtual summit to hear from these world-class speakers.
Before proceedings get underway, this short explainer session will explore how you can get the most out of our new next generation summit platform. Our team will run through how to make virtual connections, creating networking meet ups, accessing content on demand and how to use our new Q&A, chat functions and virtual polling tools during the day.
- Introducing the Central Digital and Data Office
- Building a new data-driven infrastructure to boost public sector transformation that will establish a collaborative way of working and distribute authority to the frontline
- National Data Strategy: the latest updates and next steps in reforming Government’s relationship with data
- Leading the DDaT Function: tackling legacy IT, upskilling the DDaT profession, and monitoring progress
Perhaps no industry is under greater pressure to improve services while reducing costs than the public sector. And perhaps no aspect of business life is under a more intense spotlight than communications in a new post-pandemic world of more remote and hybrid working.
In light of these pressures and priorities, many government bodies are turning to Microsoft Teams for day-to-day internal collaboration. And many are now considering cloud telephony integrations with Teams as a replacement for legacy phone systems, offering both cost savings and user productivity benefits.
This session will provide information and guidance specifically for public sector bodies considering moving to Microsoft Teams Calling, exploring the business case and challenges of such a business-critical migration.
- National Data Strategy: using data to improve the citizen experience
- According to the latest public consultation what steps must be taken and how far are we with the creation of an appropriately safeguarded, joined-up and interoperable data infrastructure?
- What were the first steps taken by Data Standards Authority (DSA) to make data shareable and accessible across government services?
- How to leverage a shared data model and support an open and transparent data infrastructure across the government?
- How should the risks be managed to protect both internal and external data through a robust governance process?
- How to ensure the use of ethical open and consistent data to design better services around user needs?
- Updated Data Ethics Framework: How to ensure every proposed approach is proportionate and ethical? Is the proposed right for the purpose and better value than other solutions?
Your opportunity to make the most of the virtual Conference, meet up with fellow delegates and exhibitors, make connections, tour our real-time resources, and content and take part on discussions.
- The power of data to improve outcomes for patients and service users
- Lessons learnt from the COVID-19 response
- Locking in beneficial change – areas of policy reform and review
- Legislative change to enable the safe sharing of data in support of individual care, population health and the effective functioning of the system
- The implementation plan to achieve the ultimate goal of a system underpinned by high quality, readily available data
- COVID-19 has accelerated digital communication, but regular security was left behind.
- Communication with staff, partners, citizens, suppliers – it’s all gone electronic and has required volumes of data to be shared securely, often within existing email services.
- Secure digital communication can lower cost, increase efficiency and improve stakeholder satisfaction.
- But only if it is intuitive, flexible and reflects how we work.
- Learn from use cases how international public sector organisations successfully embraced digital communication.
- Planning, risk mitigation, cost control, take-up and end result of more secure collaboration.
- Learn what the ingredients are to a successful implementation and use of future proof digital communication.
- Practical advice from organisations that have done it successfully, ‘warts and all’.
- How will the latest regulatory updates and new consumer protection legislation support the use of digital identities across the UK?
- What suitable privacy and technical standards should be in place to allow interoperability and establish individuals’ rights over the use of their digital IDs?
- What is IAX and will it solve the government’s need for a seamless, usable, secure, citizen identity and develop digital identity market in the UK?
- What digital identity projects local authorities are working on and what levels of expertise and further resources they would require sourcing to continue?
- How to build trust, transparency and clarity for those who want to trust digital identities and those who want to be creating them with their citizens?
Welcome to the digital age. For the public sector, 2021 brings with it a new emphasis on accountability, transparency, and meeting evolving citizen needs. Success in all three of these areas rests on getting one thing right: digital citizen engagement.
The past year has seen a seismic shift take place in how citizens expect to engage with public sector bodies. Digital channels and self-service options have surged ahead in popularity, whilst video calling and interacting over social media have become ordinary ways for citizens to engage with organisations, just as they do with their families and friends. At the same time, powerful yet simple digital tools have emerged as vital to the long-term success of distributed working practices. There has never been a more crucial time for public sector organisations of all sizes to embrace digital transformation.
Join Martin Taylor, Deputy CEO and Co-Founder of Content Guru, to explore the brave new world of digital citizen engagement, and learn from real-world examples how to reach CX digital maturity without disruption.
2020 pushed the notion of trust to the forefront of all our lives. It forced many organisations to overcome long-standing reservations around trusting their employees to work from home and to place their faith in digital channels to serve the community. Join Ian Lowe, Director of Solutions Marketing at Okta, who will share his views on why digital identity is central to establishing trust and address the key questions below:
- What is the quickest route to building and enhancing productivity, loyalty and engagement?
- What can government organisations be doing to build digital trust?
- What roles do identity, security tools and policies play in building digital trust?
The COVID-19 pandemic has led to increased pressure on our front lines, especially those facing skyrocketing call centre volumes. To meet this surge in demand the government and public sector leaders have had to reimagine their Contact Centre and Digital strategy.
Now more than ever government agencies need a real-time capability to listen, understand, and act with urgency on feedback from citizens. New friction points in the digital journey have emerged as citizens and employees grapple with inconsistent experience, lack of personalization, or limited self-service options.
Join to explore how governments can create an enhanced government experience for citizens and employees.
- How you can increase trust in government experience and empower your team to capture citizen feedback, analyse data and take action to close experience gaps.
- Delineate methods to unlock the valuable insight from government contact centres to improve the digital resident & citizen experience.
- How AI can be used to analyse and provide actionable intelligence to enable collaboration between digital and contact centre teams.
- How governments can crowdsource ideas to foster innovation and drive constituent participation
- Share real-world examples of how governments can modernise call centres enabling employees to interact with citizens in an efficient and scalable manner.
Join this session to find out how Riverbed’s Network and Application performance platform can help your organisation to:
- Deliver fast, agile, and predictable delivery of applications to anyone, anywhere
- Reduce bandwidth utilization by 99%
- Increase network efficiency by 100x to enable fast, reliable remote connectivity
- Detect and resolve performance issues and security threats up to 90% faster
Your opportunity to make the most of the virtual Conference, meet up with fellow delegates and exhibitors, make connections, tour our real-time resources, and content and take part on discussions.
First and foremost payments need to work. From tax bills to tuition fees and parking permits it’s critical your customers can pay quickly and easily. But payments have the potential to do so much more. When done right they can deliver additional revenue and increase efficiencies for public sector organisations.
- Drawing on experiences from our work with customers like Facebook Uber Spotify Casper Bonobos and L’Oreal we’ll explore how the public sector can:
- Reduce strain on support staff with payments that work first time
- Streamline operations with one payments partner
- Simplify reconciliation and provide predictable cash-flows
- Support payment methods including ewallets direct debit open banking and international methods with one integration
- Monitor performance with a single view of payments across all departments
- How to digitise a legally significant body of information whilst maintaining trust and the integrity of the original deeds
- How their partnership with us is driving speed, ease, and simplicity in processes that support a thriving property economy
- How digitisation is a springboard for greater customer satisfaction and engagement
- Why transformation doesn’t work in silos
- Common pitfalls of transformation projects
- How everything connects in a future-proof organisation
- Business transformation planning use cases
- Centralising data management to connect business outcomes with IT
Citizens are expecting more from their governments and elected officials on social media, and government entities are adapting to keep pace. During this session, we will discuss recent findings from our work in Government and highlight the things you can begin doing today to administer a strong social media strategy moving forward.
Highlights include:
- Leaders finding value in social media
- A rise in constituent demand
- How to keep social media manageable
- Social Media security tips
- Leading strategically with Social media
To reduce the time, costs and risks of digital transformation, UKCloud is the trusted multi-cloud provider to the UK public sector. In this presentation, Andy Tait and Steve Russell, will guide you through:
- How to accelerate your digital roadmap.
- How to harness technology neutral cloud services.
- Why Social Value is so important to procurement teams.
- How VLS and data solutions can better facilitate organisations in making the next step in the journey to digital.
- Aftermath of 2020: delivering the coronavirus support schemes
- What are the unique challenges and opportunities in 2021?
- Expanding the online services to business and personal customers and implement the digital strategy
- Rolling out the flagship Making Tax Digital programme
- Ensuring the continued efficacy of IT systems at the UK border through the new Customs Declaration Service
- Agile methods and organisational change
The effective use of data that underpins new digital processes and technologies is the essential component to execute against the National Data Strategy. It is critical that decisions on the future state of legacy architectures (both infrastructure and data) are modernised and multi-cloud approaches are adopted to deliver improved outcomes for government and citizens. This talk explores the 4 key areas that need to be considered to allow the transformative potential of data to be harnessed.
- Building online by default new resident services
- Giving the staff the tools, they need and redesigning the desktop estate and new service desk software
- Building a dedicated team to get better with data and making infrastructure and systems secure and interoperable
- Boosting the digital capability through a rolling programme of apprenticeships, mandatory learning and development for staff
- Supporting innovation across the borough through projects on the use of IoT
- What is our vision and meaning of ‘digital living’?
- What has helped us work pan-public sector?
- What has been a barrier?
- What are some of the key considerations for this work?
Your opportunity to make the most of the virtual Conference, meet up with fellow delegates and exhibitors, make connections, tour our real-time resources, and content and take part on discussions.
- What does innovation mean on a central government level and what kind of innovation to pursue?
- How to identify, trial, and scale or fail new digital technologies and make them relevant to the public services the organisation provides.
- What is the right organisational setup to drive innovation in the public sector?
- Case studies of innovation successes and failures
- How are we ensuring our public facing digital services and technology enabled care is equitable and accessible to our whole population?
- Why is it important to understand our population and respond to their needs through co-design and co-production?
- How to cater for the digitally excluded, providing full public service to the older generation, those with special needs and digitally illiterate?
- Digital divide and its impact on marginalised and disadvantaged groups: What needs to be done to make digital services fully inclusive?
- The importance of digital health literacy and how can we tackle this; feedback from focus groups
- How did public authorities adapt to the abrupt interruption of most physical forms of citizen participation in policy making?
- What new forms of online engagement (especially deliberation) had to be considered?
- Which hybrid digital-in-person models have been explored by the parliament as a way of continuing its functions of representation, legislation and oversight during the crisis?
- Which services may remain as hybrid digital-in-person models for what were traditionally in-person processes before the COVID-19 crisis?
- How to establish the essential trust in government to ensure compliance during the emergency phase and to build enough confidence for the recovery?
- How to design institutionalised participatory opportunities for citizens at all levels of government to fight mistrust, increase compliance and advance inclusion?
- What has the Covid experience taught us about the role of data in local government? How can data help fulfil our future vision for public services?
- What capabilities do councils most need to derive value from data; both individually and in collaboration with other organisations?
- What sources and uses of data should now be considered strategic priorities for councils?
- How can more ambitious uses of data be conducted in a way that is worthy of citizens’ trust?
- Moving the priority from back office cost saving to excellences in front line services – how technology has enabled better citizen services
- Forest Research – how back office transformation has revolutionised way they do business to meet their financial, compliance and efficiency goals
- Back Office Transformation – designed and built specifically for the Public Sector essential for your success
- What lessons were learned from the unexpected change in strategic direction and what are the priorities for 2021?
- Sustaining public sector transformation beyond Covid-19 crisis: How to retain the speed of change and continue harnessing data, shifting processes and services transformation?
- How can governments best achieve progress on the data front taking into consideration the role of the centre and workforce capabilities?
- Digital healthcare enabling more care at home during the pandemic and beyond
- Continuing to build digital skills across the public sector for better decision making, effective working, better citizen outcomes
- Evolving your technology and digital approach from a focus on products to solutions, service and outcomes
- Achieving great value technology and digital outcomes through standardisation and aggregation
- Maximising your supply chain – understanding the role of channel partners in service bundling, consolidation and innovation
This session will explore how public sector organisations can overcome the technological and operational challenges associated with implementing new communications strategies into their organisation, and how digital government players can plan to increase engagement in a post-COVID world. Today, digital transformation is focused on leveraging innovative communications tools to reimagine operations and build a fundamentally new way of connecting in a post-pandemic world.
For the public sector, there is great benefit to solutions that provide both the power and flexibility needed to continue a conversation across multiple devices and platforms and enable continuity, remote work, and remote delivery of services that are now essential.
We have all become accustomed to consuming online digital services, for example access to personalised health information, financial services, education, social and leisure services and of course retail. Organisational staff too have the flexibility to interface with these services, whether at work, home or other remote working locations. How do you provide seamless access to these digital services and at the same time protect Staff and Customer identities to reduce the risk of data breaches? Do technology leaders need to consider a holistic approach to identity management?
- Normalising identity and ubiquitous access to digital services
- Identity as an enabler to empowering Government and citizen users
- The building blocks to an Identity strategy
- How to increase digital maturity across education, innovation, health and social care, economic resilience, and sustainability in order to build a digitally enabled state?
- Has being digitally mature become a requirement of a good government that is able to leverage the use of data to address crises, such as the Covid-19?
- What standards of data governance are required for digitally enabled state?
- Keeping the momentum: What are the best practices in increasing adoption rates and political buy-in for new initiatives and technologies?
- Leading government technology labs: What core technologies are currently being used and developed by government technology companies?
- Cooperating internationally on digital governance issues: What code sharing, cross-border interoperability and cross-border services has been proven successful and how else can quick peer-learning and idea sharing be facilitated?
- How different departments adjusted to remote working and what worked to improve employee experience, productivity and create collaboration?
- What are the measures that government departments are implementing to boost digital education, skills and use of data?
- How to deal with employee resistance and build trust in the systems that are being used?
- Embarking on application modernisation initiatives across public sector is on the agenda for a few years ahead: How to close the skills gap and attract the right candidates to deploy new enterprise software in public services?
- Technology, data management and security, generational gaps, diversity and inclusion: How to build coherent organisational culture combining different dynamics?
- How to allow the entire authority to be innovative and what procedures should be in place to facilitate innovation?
- How to help people to operate in the fast-changing environment and create adaptive and innovative teams?
- How to review the essential staff skills for the emerging tech and revamped processes?
