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2022 Agenda

8:00 am
Breakfast & Networking
9:00 am
Chair’s Opening Remarks
Jos Creese
Jos Creese
Independent Digital Analyst and Consultant
CCL
Confirmed
9:10 am
Keynote Panel | Digital Leadership: Working Together and Building Links to Retain World-Leading Digital Status
  • How can central and local governments collaborate in the most optimal way to make government digital by design and improve citizen experience?  
  • Should digital maturity be measured at an individual level, or should government enact service wide strategies to measure this construct? 
  • How can senior leadership support and invest in digital ideas in a way that benefits government departments and local councils across the UK? 
  • Should we incorporate digital skills into the civil service strengths and behaviours framework?
  • Developing a unified and holistic digital workplace hub using architectural framework based on organisational needs and digital capabilities.
Filipe Gracio
Filipe Gracio
UK Central Government Lead, Customer Engineering
Google Cloud
Confirmed
Mark Lumley
Mark Lumley
Director for Digital & IT, London Borough of Hounslow
Vice President, Socitm
Confirmed
Miranda Sharp
Miranda Sharp
Board Member
Smart London Board
Confirmed
Neal Smith
Neal Smith
Head of Strategy for Telecoms and Space
Crown Commercial Service
Confirmed
Tero Väänänen
Tero Väänänen
Head of Design
NHS Digital
Confirmed
Thomas Beautyman
Thomas Beautyman
Deputy Director of Government Digital Capability
Cabinet Office
Confirmed
10:00 am
Overcoming Technical Debt in a Digital-First World

As organisations modernise IT, a hidden peril has emerged and is undermining efforts: technical debt.

In recent research, CIOs reported that 10-20% of the technology budget dedicated to new solutions and products is diverted to resolving issues related to technical debt.

Join Simon Bennett, Chief Technology Officer at Rackspace Technology and Sue Daley, Director of Tech and Innovation at techUK to explore a new approach to move past the shackles of technical debt and embrace new-world technology solutions for continuous innovation.

 

Rackspace

Sue Daley
Sue Daley
Director, Technology and Innovation
techUK
Confirmed
Simon Bennett
Simon Bennett
Chief Technical Officer, EMEA
Rackspace Technology
Confirmed
10:20 am
Morning Coffee, Exhibition & Networking
10:50 am
Plenary Session
Nexthink Roundtable
Digital Identity in the Public Sector: Scaling an Identity Service in a Global Pandemic
  • Lockdown enforced channel shift: How NHS login responded to unprecedented demand 
  • Going beyond digital identity: The future of the NHS account 
  • Ensuring access to digital IDs: To what extent are we considering the importance of inclusion in digital identity?
Darren Hutton
Darren Hutton
Product Lead- NHS Login
NHS Digital
Confirmed
10:50 - 11:30am | Transform your Digital Workplace with a Much-Improved User Experience

ROOM: Wordsworth

This session is by reservation only and is limited to 15 attendees. 

User experience has never been more important. We look at how Royal Brompton and Harefield NHS Trust used Nexthink to move from a siloed culture to being more streamlined and a more proactive service model. As well as discussing real life digital employee experience journeys in local central government agencies, police, healthcare, and universities. 

  Pains: 

  • Focussed on the technology not the user experience and meaningful outcomes 
  • Gaps in skills and capabilities 
  • Poor engagements with clinical and operational colleagues – increasing levels of dissatisfaction/lack of credibility 
  • No clear strategy or plan 
  • No real understanding of the true user experience and or its impact 

  Outcomes: 

  • Providing actionable information in real-time with no effort 
  • Deep insight into the state of the desktop and the user experience 
  • Become more proactive than reactive 
  • Ability to manage desktop/hardware refresh cycles better (i.e. sweating the assets) 
  • Ability to manage projects better (used Nexthink as a tool to deliver their Windows desktop upgrade project and to ensure outcomes were met) 
Neil Keating
Neil Keating
Co-Founder and Chief Experience Officer
Bright Horse
Confirmed
Steve Revell
Steve Revell
Senior Enterprise Account Manager
Nexthink
Confirmed
11:10 am
Empathy in Action, an Examination of Citizen Engagement within Public Sector
  • Examining post COVID key trends on how the Public Sector has been interacting with its citizens
  • How Public Sector organisations understand citizens and customer empathy
  • The importance of an empathic citizen/customer experience
  • Areas of improvement in citizen/customer experience in the Public Sector

Genesys

Keith Fulford
Keith Fulford
UKI Public Sector Strategy Lead
Genesys
Confirmed
11:30 am
Delivering Digital Transformation in Government: What Has Worked at the Ministry of Justice
  • Challenges and opportunities 
  • Examples – what has worked well at the MoJ  
  • Introducing the 2025 Strategy 
Gina Gill
Gina Gill
Chief Digital Information Officer
Ministry of Justice
Confirmed
11:50 am
New Pathways to Digital Government

The complex challenges facing public sector leaders do not have a single solution; they are complex and interlinked. Different outcomes cannot be expected by continuing to take the same approach. Delivering on its promises to citizens will require government uncovering new pathways to digitally-enabled change. We have been working with the public sector on their challenges and this session will focus on three key focus areas that our clients are discussing with us.

  • A digital anywhere model that is undisrupted
  • A redefined model of service on demand
  • A new standard for building skills and culture
Laura Webb
Laura Webb
Head of Technology Transformation, Infrastructure Government & Healthcare
KPMG
Confirmed
12:05 pm
Seminar Sessions

Please head over to our Seminar Sessions on Level 4.

Simply visit the agenda and pick the session you would like to follow.

 

12:10 pm
Adyen
Content Guru
Cradlepoint
Genesys
Six Degrees
Sprout Social
How to Transform Payments from a Cost-Centre to an Efficiency-Driver

ROOM: Abbey

First and foremost, payments just need to work. But when done properly, with the right provider, payments can be so much more than just a cost centre. They can drive efficiency across an entire company and help keep customers happy.

Our research found 63% of consumers won’t tolerate poor online and in person experiences, so it’s crucial you perfect both to avoid abandoned purchases, chasing delayed fees, and extra costs.

In this workshop we’ll discuss how payments can help you:

  • Streamline your processes
  • Reduce your back-office costs
  • Keep you secure and compliant
  • Meet consumer demands
David Chapman
David Chapman
Enterprise Public Sector Lead
Adyen
Confirmed
Joining the Dots: Creating Citizen Connections in a Digital Society

ROOM: Shelley

We live in a digital society. The COVID-19 crisis reinforced the need for digital connection. Even the most technophobic of residents have become digital natives. Channels such as web chat, video, and social media platforms such as WhatsApp, Twitter, and Instagram are now ordinary ways for citizens to engage with organisations, just as they do with their families and friends.

In the continuing “new normal”, how can the public sector work innovatively to deliver the best outcomes for citizens? How can organisations ensure a consistent, joined-up citizen journey across all channels? How can local and government authorities achieve true digital transformation across their entire infrastructure?

Join Martin Taylor, Deputy CEO and Co-Founder of cloud contact centre technology leader Content Guru, to discover how to:

  • Meet citizens on their own terms – wherever, whenever, and via whatever channel they prefer
  • Continually improve citizen journeys through 360-degree, data-driven insights
  • Empower frontline service staff, while enabling intuitive self-service, through the power of Intelligent Automation
  • Deliver seamless resolutions on the first contact, using Unified Communications tools to create a fully joined-up organisation
Martin Taylor
Martin Taylor
Deputy Chief Executive Officer
Content Guru
Confirmed
The Power of Wireless Networking

ROOM: Westminster

Cradlepoint will explain and explore the benefits of Wireless Connectivity for your buildings, vehicles and IoT requirements 

  • Why Consider Wireless WAN 
  • Use Cases today and in the Future 
  • Improvements in Efficiency, Costs and Deployment 
Mark Page
Mark Page
Account Director - Public Sector
Cradlepoint
Confirmed
Do You Think Your Citizens Feel Remembered, Heard and Understood?

ROOM: St James

A recent survey showed only 55% of respondents agreed.   Join Keith Fulford and the Genesys public sector team to find out why empathy is key to a success CX strategy.  In this interactive session you will have the opportunity to knowledge share with your peers, and leave with an understanding of what your next steps should be on your journey to delivering the best CX for you citizens and employees.

 

Keith Fulford
Keith Fulford
UKI Public Sector Strategy Lead
Genesys
Confirmed
Six Practical Steps to Achieve Good Security Health

ROOM: Wesley

The mass adoption of remote working since 2020 has signalled the end of the traditional network perimeter, forcing many public sector organisations to introduce endpoint security hastily

  • Two years on, a new challenge has arrived in the form of a complex geopolitical outlook that is introducing evolving cyber security threats
  • Public sector organisations now face a perfect storm of increased cyber threats, complex cyber security infrastructures, a huge number of endpoints, and the same limited resources
  • Six Degrees explains how to resolve this dilemma in an affordable manner, replacing reactive policies with proactive prevention that enhances organisations’ cyber security postures

 

Six Degrees logo

Rob Walton
Rob Walton
Business Industry Director
Six Degrees
Confirmed
How Social Data Can Transform the Public Sector

ROOM: Wordsworth

In a world where British constituents are online more than ever before, social media has a huge and often-overlooked importance for those working in the public sector. In this talk, Cillian O’Grady from Sprout Social will explore the multitude of key applications that social data has for those working in governmental institutions, including how it can mitigate risk, amplify communication strategies and foster community and build trust with your constituents. They will also share exclusive data from Sprout’s most recent UK and Ireland Index report, which will give insight into the changing behaviours, attitudes, usage and opportunity of social media in this region. 

Avery Allman
Avery Allman
Senior Strategic Services Consultant
Sprout Social
Confirmed
Cillian O’Grady
Cillian O’Grady
Head of Customer Commercialisation
Sprout Social
Confirmed
12:55 pm
Lunch, Exhibition & Networking
1:50 pm
2i
Capita
Granicus
Invotra
Planisware
Ricoh
How to Successfully Deliver Digital Evolution Projects on Time, on Budget, on Spec Every Time

ROOM: Shelley

Whether you are contemplating future projects, or struggling mid roll-out, this 5 Step Model will transform your journey.

This seminar uses an ongoing major UK Citizens’ programme as a live case study to present the 5 Step Model in action.
Find out how Social Security Scotland was able to deliver 12 major benefit releases in under 4 years from scratch, enabled by a fully supportive Quality Assurance and Test Practice.

Key takeaways, learn:

  • How the 5 Step Model creates a long-lasting legacy that will support you, your team and future teams in the years ahead
  • How the 5 Step Model supports highly complex releases with challenging delivery timeframes
  • How to manage and control multi-vendor teams to deliver assured outcomes smoothly

Lisa Baron-Broadhurst
Lisa Baron-Broadhurst
Programme Director for Social Security Scotland
Scottish Government
Confirmed
David Orr
David Orr
Senior Manager
2i Testing
Confirmed
Robert Kirkwood
Robert Kirkwood
Director
2i Testing
Confirmed
Addressing Urgent Social Challenges: Can Tech Boost Quality of Life?

ROOM: Abbey

Ben Walker, Head of Digital Technology, explores how technology – particularly the valuable insights gathered by the Internet of Things (IoT) – can help us to support vulnerable members of society, drive the carbon net zero agenda and even improve the quality of the air our children breathe. 

Harnessing IoT-derived data to:  

  • Address fuel poverty by identifying and supporting vulnerable citizens 
  • Analyse how our highways networks are used and tackle issues like road conditions, traffic and air quality 
  • Decarbonise social housing stock by developing smarter buildings 

 

Ben Walker
Ben Walker
Head of Digital Technology
Capita
Confirmed
The Power of the Engaged Subscriber. How Can Government Build Trust and Stay Connected to Citizens?

ROOM: St James

Jonathan Bradley, Head of The Granicus Experience Group (UK), wonders if people are unsubscribing from government they no longer trust. He then explores how the combination of strategy and technology can help government fight back and activate more engaged citizens.

Session bullet points:

  • Faced with so many choices for online advice, support and services are people unsubscribing from government?
  • The value of engaged citizens in modern government
  • How strategy and technology combine to create more active citizens, a better citizen experience and build trust in government

 

Ian Roberts
Ian Roberts
Managing Director
Granicus
Confirmed
Jonathan Bradley
Jonathan Bradley
Head of GXG UK
The Granicus Experience Group (UK)
Confirmed
Luke Norris
Luke Norris
Vice President of Digital Transformation
Granicus
Confirmed
Employee Experience and the Customer: How the Digital Experience Influences the Delivery of Positive Customer Outcomes

ROOM: Westminster

Who creates your customers’ experiences?Your employees. Join Rachael Alderlieste, Director of Customer Success at Invotra, and Tom Miles, Internal Communications Digital Channels Lead, Department for Transport as they dive into the impacts and results of providing a positive digital experience for employees. 

  • An Inside Look: How the Department for Transport delivers an enhanced digital experience for its employees 
  • Past, Present & Future: How the digital employee and customer experience has evolved
  • Tackling Key Challenges Through Effective Digital Solutions: User Experience, Culture, Employee Voice, Productivity, Onboarding & Retention 
  • Measuring Success: Learnings from Invotra’s experience supplying a transformative intranet to 47% of UK Civil Servants 

 

Tom Miles
Tom Miles
Internal Communications Digital Channels Lead
Department for Transport
Confirmed
Rachael Alderlieste
Rachael Alderlieste
Director of Customer Success
Invotra Ltd
Confirmed
Digital Means Being Human-Centric: Why Technology Transformation Always Ends Up Being About Connecting People

ROOM: Wesley

‘If you think about digital transformation as two words, we pay too much attention to the digital and not enough to transformation. It’s not a technology challenge, it’s a leadership one’ – Dr George Westerman, Senior Lecturer, MIT Sloan School of Management

Having built and led some of the largest PMO’s in the world, with orgs such as Siemens, IBM and UKG, Peter Taylor will share actionable insights towards effective digital transformation and leading towards people focused change.  

  • The Great Executive Sponsorship, creating effective decision-making timeliness, connecting to the people 
  • Inspiring a great project leadership community is key – taking people on the journey with you 
  • The connection between executive-level strategy and the deliverer of change is critical 

 

Peter Taylor
Peter Taylor
VP Global PMO & Keynote Speaker
Confirmed
Leading Change at Work: Empowering the Digital Workspace at Coventry City Council

ROOM: Wordsworth

This conversational seminar focuses on Coventry City Council’s digital workspace strategy and implementation; including key successes, learnings and future developments. 

Key talking points will include: 

  • Improving service delivery, asset management and user experience, while reducing the time spent on basic ICT support by 95% 
  • Protecting citizens, staff and services from the increasing threat of cybersecurity and ransomware attacks 
  • Implementing effective hybrid working, managing space and reimaging offices for the digital age

 

Gary Griffiths
Gary Griffiths
Engagement Lead
Coventry City Council
Confirmed
John Chambers
John Chambers
Director - IT Services, EMEA Sales
Ricoh Europe
Confirmed
2:25 pm
Digital Services Innovation
Citizen Experience
Digitalisation Journey
Chair's Welcome

ROOM: St James

Welcome to the Digital Services Innovation Stream

 

Miranda Sharp
Miranda Sharp
Board Member
Smart London Board
Confirmed
Chair's Welcome

ROOM: Abbey

Welcome to the Citizen Experience Stream

 

Nadira Hussain
Nadira Hussain
CEO
Socitm
Confirmed
Chair's Welcome

ROOM: Westminster

Welcome to the Digitalisation Journey Stream

 

2:30 pm
Digital Services Innovation
Citizen Experience
Digitalisation Journey
Riverbed Roundtable
Towards a Digital Inclusion Service for London

ROOM: St James

Towards digital inclusion-as-a-service

With the speed of technological change: How do we avoid the digital divide becoming the next entrenched inequality? This is a question London and other cities across the world are seeking to answer as the experience of successive lockdowns and restrictions has placed the spotlight on those who struggled to get online. ​

The Mayor of London’s Digital Access for All mission involves linking, for the first time, major programmes on infrastructure, basic skills, and innovation. We aim to establish an easy to use service to ensure Londoners, and those that support them, can get connected to get the device, data connection, skills or other support they need to get online.

  • What we learned from lockdown: Many initiatives, unmet need
  • Outline of London’s approach
  • The concept of digital inclusion-as-a-service
Theo Blackwell MBE
Theo Blackwell MBE
Chief Digital Officer
Mayor of London
Confirmed
Data in Diagnostics: How to Balance Oversight and Innovation?

ROOM: Abbey

Health data has the potential to unlock new insights and improve disease detection, diagnosis, treatment, and personalised healthcare. Yet the widespread and arguably one-sided focus on concerns around data sharing can damage progress and ultimately slow down or even prevent the innovations that our healthcare desperately needs.

Join us in exploring the next generation of health data institutions, and how to include meaningful citizen participation to guarantee and build trust in transparent and responsible stewardship and use of health data:

  • What if we can use diagnostics and data to predict when we will get sick?
  • How do we get there? What does it require from the population?
  • What are the conditions of trust that need to be built?
  • What is the role of government in facilitating that? What about the role of the Third Sector?
Jack Hardinges
Jack Hardinges
Programme Lead - Data Institutions
The Open Data Institute (ODI)
Confirmed
Dr Wen Hwa Lee
Dr Wen Hwa Lee
CEO & Chief Scientist, Action Against Age-Related Macular Degeneration
Chair, HDRUK INSIGHT Hub’s Data Trust Advisory Board
Confirmed
How to Streamline Services, Out with the Old and In with the New

ROOM: Westminster

  • Our Digital transformation Journey 
  • How digital and data transformation initiatives are feeding into customer experience?  
  • What are the best ways of supporting self-serving costumers?  
  • Getting the fundamentals right: How we are transforming our back-office operations for optimal digital transformation 
Paula Sussex
Paula Sussex
CEO
Student Loans Company (SLC)
Confirmed
2:40 - 3:20pm | Transform Modern Healthcare IT Environments & Reduce Complexity

ROOM: Wordsworth

This session is by reservation only and is limited to 15 attendees.

Managing legacy IT systems, complex data handling and application performance can be a struggle for IT teams – especially within the Healthcare industry due to fast paced working environments, the need to access data & application quickly or end-users trying to use applications for their personal needs.  

Gaining a single source of truth avoids IT teams spending a lot of time analysing data and arriving at different and often conflicting conclusions on the cause of performance problems.  

Join our roundtable session to explore how the role of digital transformation within healthcare industry is evolving. We will discuss:  

  • Maintaining digital service quality in highly geographically dispersed and complex environments  
  • Managing hybrid workforce and collaboration application usage  
  • Improving application performance for both employees and patients  
  • Reducing the emotive and departmental finger pointing and deliver MMTI Mean Time to Innocence 
Mark Taylor
Mark Taylor
Lead Solutions Engineer
Riverbed
Confirmed
Simon Walker
Simon Walker
Healthcare Account Director
Riverbed
Confirmed
2:50 pm
Digital Services Innovation
Citizen Experience
Digitalisation Journey
Following Data Value to Drive Change

ROOM: St James

  • Data as the enabler for digital transformation
  • Importance of addressing outdated legacy systems and technical debt as a part of business change and to reduce risk
  • Modernising legacy architectures
  • Key considerations for driving change

Home - Pure Technical Services

Shaun Collings
Shaun Collings
UK Public Sector Regional Business Director
Pure Storage
Confirmed
The Vital Role Local Government has Played in Response to the Covid-19 Pandemic and Beyond

ROOM: Abbey

Socitm Connects: Resilient People, Communities and Places 

Building on the phenomenal response of local authorities and the wider public sector to Covid-19, the resilience of people, communities, organisations and places has never been more important.

Socitm’s presentation will cover how local places in the face of the Covid 19 challenge have improved customer services and cite examples of councils that have achieved successful outcomes through successfully harnessed digital, data and IT capabilities to:

  • create social and economic wealth;
  • improve productivity and employment
  • increase the health and wellbeing of all
  • deliver resilient, sustainable and connected places – improving the quality of life for people and communities
Nadira Hussain
Nadira Hussain
CEO
Socitm
Confirmed
William Barker
William Barker
Associate Director/Digital Ethics Lead
Socitm
Confirmed
Accelerating Digital Transformation and Innovation

ROOM: Westminster

  • See the Bank of England’s new AI platform and learn how it is helping supervisors
  • Implementing an agile structure to empower innovation
  • Driving forward D&I to increase creativity and idea generation
Melvin Lopez-Corleone
Melvin Lopez-Corleone
Senior RegTech Specialist
Bank of England
Confirmed
Sholthana Begum
Sholthana Begum
Head of Innovation and Regulatory Technology (RegTech)
Bank of England
Confirmed
3:10 pm
Digital Services Innovation
Digitalisation Journey
Riverbed Roundtable
The Role of the Digital Playbook in Mental Health Services

ROOM: St James

  • Digitalised mental health support: Providing the benefits of interaction in an isolating illness through digitalised information and support
  • How can we ensure that mental health services are inclusive, whilst incorporating digitalisation using digital appointments? 
  • Developing a mental health portal. 
  • Utilising technology to overcome pressures in the service using the mental health digital playbook from NHSX
Dr Lia Ali
Dr Lia Ali
Clinical Advisor
NHSX
Confirmed
Boosting our Digital Skills at DVLA

ROOM: Westminster

Digital skills and capability are essential to the transformation of government services. DVLA were one of the first in government to bring their IT services in house and face the challenge of recruiting and retaining the right skills to deliver their ambitious transformation programme. 

Hear from Amy as she shares DVLAs ambition to be a centre of digital excellence: 

  • Taking a generational approach to developing digital talent and capability 
  • Gaining senior buy-in and changing mindsets 
  • Offering the right blend of training opportunities 
  • Working with local education providers to build a talent pipeline 
  • Delivering the right outcomes 
  • What the future holds 
Amy Taaffe-Evans
Amy Taaffe-Evans
Digital People and Strategy
DVLA
Confirmed
3:10 - 3:50pm | Improve Service Quality and Reduce IT Cost with Digital Experience Management

ROOM: Wesley

This session is by reservation only and is limited to 15 attendees.

With the digitisation of services, local and central government organisations face challenges in a hybrid IT landscape to ensure they provide performant and resilient services to both employees and citizens. 

The adoption of Work from Anywhere, increased usage of cloud services and with reduced budgets, IT face a huge task to ensure the services they provide, deliver the best possible experience. 

Join us to explore how your organisation can:  

  • Transform IT from being an inhibitor to an enabler of improved service delivery while still lowering cost 
  • Immediately identify areas of improvement by comparing your Digital Experience score with industry benchmarks 
  • Gain visibility into all IT services, regardless of how they are delivered e.g. SaaS services 
  • Become proactive to issues without the reliance on end-users raising incidents 
  • Reduce IT cost by enhancing the service desk and adopting a ‘smarter’ approach to device refresh 
  • Show how IT are improving service quality with real-time and historical data 
Dan Moss
Dan Moss
Principal Solutions Engineer
Riverbed
Confirmed
James Ogden
James Ogden
Account Director, Central & Local Government
Riverbed
Confirmed
3:30 pm
Afternoon Break, Exhibition & Networking
3:50 pm
Plenary Session
Hitachi Roundtable
The Role of Digital Leadership and How to Digitalise your NHS Trust

The Kings fund states that ‘Digital tech potential has not yet been realised in health and social care’ do you agree with this statement? We will hear from several NHS and Social Care specialists who will discuss whether tech potential has been realised and utilised in health and social care.  

  • Driving forward: What will change as a result of the integration of NHS X and NHS Digital? Could the merger facilitate the joining up of NHS systems? 
  • Recent investments to support the digitalisation of NHS services: Do NHS trusts have a say in these investments? 
  • Is the unified tech fund successfully supporting senior leadership to invest in digital transformation ideas?  
  • Elective care, collaboration, and digitalisation: How to transform health services under adversity?  
  • Unite in the fight: How health and social care services can overcome the lack of data sharing infrastructure needed to collaborate and deliver the most optimal care 
  • Digital revolution in Social Care: Is it in need of a DDAT function? 
James Austin
James Austin
Director of Data Strategy and Policy
NHS Digital 
Confirmed
Pritesh Mistry
Pritesh Mistry
Fellow (Digital Technologies)
The King's Fund
Confirmed
Sarah Boyd
Sarah Boyd
Head of Digital Experience and Transformation
Norfolk & Waveney Health and Care Partnership
Confirmed
Dr Timothy Ferris
Dr Timothy Ferris
Director of Transformation
NHS England
Confirmed
Tom McArdle
Tom McArdle
UK Health Lead
Palantir
Confirmed
3:50 - 4:30pm | Harnessing Digital Leadership, Skills and Analytics to Address the Elective Backlog

ROOM: Wordsworth

This session is by reservation only and is limited to 15 attendees.

Discussing how the introduction of digitally enabled and supported change can address the looming elective back log challenge.

Innovating Healthcare, Embracing the Future

Adrian Conduit
Adrian Conduit
Senior Director & Client Partner
Hitachi
Confirmed
Raj Jain
Raj Jain
Strategic Adviser to HV
Hitachi
Confirmed
4:30 pm
Delivering Digital Transformation in Public Sector, How Can Digital Adoption Ensure Success
  • An introduction: How to drive user adoption of your digital assets
  • Transform government-citizen engagement with a user-centered digital experience
  • What a digital experience looks like for Citizens
  • Live demo

WalkMe

John Tibble
John Tibble
Strategic Account Executive
WalkMe
Confirmed
Lloyd Soldatt
Lloyd Soldatt
Senior Strategic Pre-Sales
WalkMe
Confirmed
4:50 pm
Big Debate: Data and Public Trust
  • Is the National Data Strategy still on track to introduce national data standards and solve interoperability across the government?
  • Restoring public trust: How can we engage with the public about data use? and how can we ensure that data is accessible to the public?
  • How can we  proactively tackle public concerns and ensure that the public are part of the policymaking process / delivery of big data-driven projects in government? 
  • Achieving data sharing goals across the government services: The fine line between meeting accessibility demands and preventing privacy concerns. Is cyber security being taken seriously? Is IAM enough on its own? 
  • Covid 19: Using data to save the world. How has the public sector collected, stored and published data 
Aidan Peppin
Aidan Peppin
Senior Researcher and Public Engagement/Public Attitudes Expert
Ada Lovelace Institute
Confirmed
Hannah Spiro
Hannah Spiro
Public Attitudes Lead
Centre for Data Ethics and Innovation (CDEI)
Confirmed
Dr Kevin Macnish
Dr Kevin Macnish
Digital Ethics Consulting Manager
Sopra Steria
Confirmed
Dr Milly Zimeta
Dr Milly Zimeta
Head of Public Policy
The Open Data Institute (ODI)
Confirmed
5:20 pm
Chair’s Closing Remarks & Drinks Reception

Sponsored by:

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Miranda Sharp
Miranda Sharp
Board Member
Smart London Board
Confirmed