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Central Government
Digital Identity
Local Government
Service Transformation
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User Experience
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The event chair will deliver the opening remarks outlining the key themes of the programme and introducing speakers.

  • Creating world class digital platforms and services
  • Providing the security for departments to share vital data
  • Encouraging more citizens to engage the government online
  • Reducing the cost of delivering public services

  • Using the foundations laid by the first years of digital transformation to deliver the Government Transformation Strategy.
  • Working to strengthen digital, data and technology capability across government
  • Recalling the potential of digital transformation as has helped over four billion visitors since its creation
  • Enabling the efficient function of departments dedicated to delivering exit from the EU
  • Enacting the Government as a Platform programme

PA Consulting experts in consulting, technology and innovation, working with businesses and governments worldwide.

  • Configuring the Marketplace for different users and digital literacies across government
  • Encouraging the use of the Digital Marketplace within local government
  • Maintaining a minimum standard across vendors on the system with variable payment options based on need
  • Breaking up larger contracts and enabling greater use of SMEs
  • Examining the increased interest in cloud, cyber security, analytics, business intelligence, data centres and digital infrastructure

  • Interrogating the National Audit Office’s findings about the roll-out of Verify
  • Considering the effects of retiring Government Gateway
  • Exploring alternative identification systems now being developed by HMRC and the NHS
  • Examining the benefits of the Verify system for local government
  • Illustrating the potential of new systems of identity assurance for both citizens and service providers

Senior representative, Microland

  • Measuring performance by examining 100 Data Sets across nine public services
  • Exploring the benefits of regular, data-driven performance reviews
  • Bringing the whole of government into the digital transformation process through effective, informed leadership
  • Emphasising the potential of opening up government data for service tracking, improvement and innovation

  • Working with those delivering services to improve online service design
  • Matching provider needs to system design to ensure better outcomes for service users
  • Finding new ways to interact with technology and data to make Government more efficient and effective
  • Moving away from ‘one size fits all’ services to user focused delivery

  • Effectively managing risks in complex, changing work environments
  • Learning from the attacks of the past year and creating effective defences
  • Building protections into each stage of an institution’s digital transformation
  • Raising front-line awareness of the importance of privacy and careful data sharing
  • Renewing trust in digital platforms amongst both service users and providers

There are three Streams dedicated to:

  • Capability and Workforce
  • Service Transformation
  • User Experience

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4:00 pm
4:15 pm
Creating Capability in Digital, Data and Technology Professions
  • Building the first national framework of digital, data and technology roles
  • Refining learning and development opportunities through the GDS Academy
  • Representing over 17,000 digital, data and technology specialists across government
  • Making the most of R&D resources opened up in the Autumn Statement
  • Training departments to meet new Data standards in line with GDPR
4:15 pm
4:35 pm
Combining ICT and Digital Departments: A View from the Inside
  • Looking at how two separate services merged to form the Parliamentary Digital Service
  • Maintaining a balance between ICT and Digital Expertise
  • Ensuring recruitment practices place the right talents in the appropriate role
4:35 pm
5:00 pm
Horizon Scanning: Planning for the Future on its Own Terms
  • Identifying the drivers which will shape the work landscape in the long-term
  • Challenging the assumptions frequently made by organisations planning for the future
  • Discussing Wilson’s work with the Singaporean Government on their Talent 2030 programme
  • Finding workforce solutions that not only increase operational efficiency but also ‘future-proof’ an organisation
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4:00 pm
4:20 pm
Moving to Cloud to Deploy Agile Digital Solutions: Ofqual’s Digital Transformation Journey
  • Moving into the cloud and adopting agile solutions
  • Deploying ICT solutions out of the box to enhance digital engagement
  • Developing a team of DevOps to enhance user experience
  • Divising training programmes to manage a significant cultural shift
4:20 pm
4:40 pm
Developing Responsive Services by Migrating from Legacy Systems
  • Working to move off the majority of legacy systems and into the cloud within 3 years
  • Enabling agile working whilst significantly reducing departmental costs
  • Training existing staff to grow technical capabilities within the department
  • Ensuring services and data systems make use of standard application programming interfaces (APIs)
  • Meeting GDPR standards while migrating to cloud systems
4:40 pm
5:00 pm
Transforming the Storage, Analysis and Application of Data under GDPR
  • Employing GDPR tools to encourage local innovation and service transformation
  • Developing a strong and dynamic data protection framework
  • Discovering new services, insights  and revenue streams from data
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4:00 pm
4:20 pm
Bringing Content and UX Design Together
  • Marrying website design and content
  • Ensuring the services provided and processes explained on the DWP website are clear
  • Reaching out to audiences who may have limited access to online content
4:20 pm
4:40 pm
Exploring the Future of Digital Government: A Local Perspective
  • Participating in the Local level roll-out of the Verify program
  • Exploring shared APIs
  • Exploring the use of chatbots in council services
  • Discussing how Councils can undergo radical digital transformation
4:40 pm
5:00 pm
Streamlining Local Services through Effective Design
  • Building on Leicestershire’s Digital Council Programme to deliver organisational change
  • Using effective Ux design to make everything from carer recruitment to library loans easier
  • Examining how small tweaks can make huge changes for a service