Digital Government 2020 Agenda

8:30 am
Registration & Breakfast
9:25 am
Chair's Opening Remarks
Jeni Tennison
Jeni Tennison
CEO
Open Data Institute
Confirmed
9:30 am
Opening Keynote: GOV.UK: How a Single Domain can Transform Government
  • The Government Digital Service (GDS) set up GOV.UK – the single website for the UK government – over 7 years ago, bringing more than 175 services across 25 ministerial departments and 385 public bodies on to a single domain.
  • GOV.UK provides vital information, supports people in complex life events and helps departments deliver on cross-cutting policy challenges.
  • GOV.UK is the digital face of government. It is where users interact with government. This gives it a unique opportunity to transform the way government works for people.
Jennifer Allum
Jennifer Allum
Head of GOV.UK
Government Digital Service
Confirmed
9:50 am
Platinum Partner

Address delivered by Huawei

10:10 am
Developing the Right Governance and Ethics for Data-Driven Technologies: The Centre for Data Ethics and Innovation
  • Protecting privacy and understanding citizens’ fears and priorities in order to promote trust around data-driven technologies
  • Shaping recommendations and advice for policy and regulatory action to support responsible and ethical innovation
  • Analysing and anticipating the opportunities and risks posed by the greater use of data in transforming citizen experience
Roger Taylor
Roger Taylor
Chair
The Centre for Data Ethics and Innovation
Confirmed
10:30 am
Morning Refreshments, Networking & Exhibition
11:25 am
Local Government
Health and Social Care
Central Government
Chair's Opening Remarks
Nadira Hussain
Nadira Hussain
Leadership Development and Research Director
SOCITM
Confirmed
Chair's Opening Remarks
Chair's Opening Remarks
11:30 am
Local Government
Health and Social Care
Central Government
Keynote: Championing Digital Transformation across Local Government
  • Supporting local government in digital innovation to fix the plumbing and improve citizen services
  • Developing service-oriented technology through collaboration between the public and private sector
  • Assessing how the Local Digital Declaration has helped local authorities so far
May-N Leow
May-N Leow
Head of the Local Digital Collaboration Unit
MHCLG
Confirmed
Opening Keynote: Digital Transformation across Healthcare Services
  • Adopting a user-centric approach to designing services for health and care nationwide
  • Improving the digital literacy of both staff and patients; tackling the wide variation in digital maturity across the NHS through the Digital Ready Workforce Programme
  • Providing staff with greater access and visibility of the information needed to improve patient experience
  • Assessing the growth and adoption of the NHS App
Matt Edgar
Matt Edgar
Associate Director for Design and User Research
NHS Digital
Confirmed
Opening Keynote: Increasing the Pace of Digitalisation across Government
  • Collaborating across government, sharing data, and building better services
  • Building skills and providing a space to innovate; The DWP Innovation Dojo
  • Becoming truly user-centred in approach and creating reusable services with shared capabilities
  • Ensuring accessibility and joining up content and user journey across government departments
Nic Harrison
Nic Harrison
Director - Design, Architecture & Planning
DWP
Confirmed
11:50 am
Local Government
Health and Social Care
Central Government
Sponsored Session

Delivered by Rackspace

Sponsored Session
Sponsored Session

Delivered by 6 Degrees Group

12:05 am
Local Government
Health and Social Care
Central Government
Case Study: Norwich City Council’s Digital Inclusion Project
  • Ensuring that all Norwich residents have the access, skills and confidence to participate in the expanding digital environment
  • Overcoming the barriers to digital engagement; providing training, support and encouragement to get people online
  • Targeting digital access and support to the most vulnerable groups within Norwich
Laura Wigby
Laura Wigby
Digital Inclusion Project Co-ordinator
Norwich City Council
Confirmed
In Collaboration with the DWP; Transforming Service Journeys
  • Working with NHS Digital in order to make complex journeys easier where benefits relate to health care
  • Forming a service community to improve the relationship between work, health and benefits
  • Reducing times and creating linear journeys across the service landscape to support work and health
Gavin Elliott
Gavin Elliott
Head of Interaction and Service Design
DWP
Confirmed
Making Online Public Services Accessible
  • It is the ambition of the Government Digital Service (GDS) to make services as accessible and inclusive as possible, to ensure there are no barriers that might prevent people from interacting with government
  • We’ve grown the cross-government accessibility community to over 1,000 members and established an Accessibility Leaders Network
  • New regulations mean government and public sector organisations have a legal duty to make sure websites and apps meet accessibility requirements
Richard Morton
Richard Morton
Head of Accessibility
Government Digital Service
Confirmed
12:35 am
Seminar Sessions
Seminar Sessions
Seminar Sessions
Seminar Sessions
Seminar Sessions
Seminar Sessions
1:20 pm
Lunch Break, Networking & Exhibition
2:30 pm
Local Government
Health and Social Care
Central Government
Sponsored Session

Interactive Session delivered by Cadence Innova

  • How do you re-focus your digital programmes around empowering your staff?
  • Putting people first – humanising technological innovation through service design
  • Leveraging local conditions to change the stories your people are telling to support change
  • Ensuring your organisation can transform to weather long term uncertainty
Sponsored Session
Sponsored Session

Interactive session delivered by Pure Storage

2:45 pm
Local Government
Health and Social Care
Central Government
Panel | Encouraging the Ethical Use of Open Data within Local Government
  • Supporting an open and transparent data infrastructure for local government
  • Ensuring ethical open data use that is consistent across government in order to design better services around user needs
  • Developing specialist data capability and data skills – promoting data literacy for individuals to make informed choices
  • Developing a data and public sector toolkit to encourage local authorities to use open data
Frankie Kay
Frankie Kay
Interim Deputy National Statistician and Director General for Data Capability
Office for National Statistics
Confirmed
James Maddison
James Maddison
Consultant
Open Data Institute
Confirmed
Marius Jennings
Marius Jennings
Open Data Lead
Bristol City Council
Confirmed
Panel | Challenges and Solutions to Using Data across the NHS
  • Upholding the NHS digital, data and technology standards to framework to ensure that the health care system is more joined up, safer, and efficient
  • Ensuring clinicians have safe and immediate access to relevant and appropriate patient data through connected systems
  • Eliminating misinformation and misunderstanding through collaboration
  • Designing a data infrastructure around the needs of patients and their care networks, as well as protecting citizen data rights
Jeni Tennison
Jeni Tennison
CEO
Open Data Institute
Confirmed
Tom Denwood
Tom Denwood
Executive Director of Data, Insights and Statistics
NHS Digital
Confirmed
Senior Representative, NHSX
Senior Representative, NHSX
Senior Representative
NHSX (Invited)
Invited
Panel | Digital Identity; Assessing Progress and Plans for the Future
  • Ensuring that digital identity is a collaborative project across government departments to solve problems such as connected data and user journeys
  • Establishing a robust digital identity system that supports government in order to provide access to critical services
  • Keeping the system secure from identity crime and fraud
Renate Samson
Renate Samson
Senior Policy Advisor
Open Data Institute
Confirmed
Shiv Aggarwal
Shiv Aggarwal
Lead at MyEarth.ID and European Lead
Government Blockchain Association
Confirmed
Adam Cooper
Adam Cooper
Chief Architect
ID2020 (Confirmed)
Confirmed
3:25 pm
Afternoon Break, Networking & Exhibition
4:05 pm
Local Government
Health and Social Care
Central Government
Case Study: Brent Council's Digital Agenda
  • Launching various digital pilot schemes to transform user experience for residents across the borough
  • Exploring chatbots for street care services, and voice bots to improve the demand on phone calls
  • Building digital skills among the workforce through various initiatives and apprenticeships
Manjula Pindoria
Manjula Pindoria
Digital Workstream Lead
Brent Council
Confirmed
Case Study: Sandwell and Birmingham NHS Trust’s Transformation Journey
  • Improving patient experience through digital initiatives such as electronic patient records, a tap-and-go system, and a patient portal app
  • Collaborating with Sandwell and West Birmingham Councils in order to share data for a health integrated economy
  • Changing user experience journeys – merging with local GPs to ensure single patient journeys
  • Understanding how a cultural and organisational shift is key to transformation and looking at what’s next for the Trust – how do we approach IT now and for the future?
Martin Sadler
Martin Sadler
Interim CIO
Sandwell and Birmingham NHS Trust
Confirmed
HMRC – Becoming One of the Most Digitally Advanced Tax Authorities in the World through User-Focused Design
  • Improving user research to design better user-focused services
  • Ensuring digital accessibility through initiatives such as the empathy lab, and accessibility testing lab
  • Boosting internal digital skills
George Papatzanis
George Papatzanis
Head of User Research
HMRC
Confirmed
4:25 pm
Local Government
Health and Social Care
Central Government
Collaborating with Local Authorities: The Local Land Charges Programme
  • Working with local authorities to create a national local land charges service to speed up searches and reduce cost
  • Centralising data onto one single digital spatial register, allowing for a quicker and more efficient system
  • Working as part of the wider government ambitions of improving the home buying process
  • An update on Digital Streets – developing a simpler, faster and land registration process
Allison Bradbury
Allison Bradbury
Head of Local Land Charges Programme
HM Land Registry
Confirmed
Innovation and Accessibility: Making Impact with Assistive Tech
  • Understanding how accessible and assistive technology can transform the lives of those with disabilities
  • Improving engagement and allowing for a more inclusive work-place
  • Encouraging better government procurement of assistive technology to ensure that disabled people have both better access and confidence to use what is available
  • Seizing the technological opportunities to breakdown barriers faced by those who are disabled
Senior Representative
Senior Representative
Leonard Cheshire
Confirmed
Communication and Collaboration: Developing a Data-driven Culture
  • Transforming service design through Digital, Data and Technology capabilities
  • Establishing the Developing Data Unit; defining and implementing a data strategy as well as offering support to data-related projects
  • Recruiting diverse professionals and improving skills through communities of practice
Arsalan Hussain
Arsalan Hussain
Strategic Data Manager
Department for Transport
Confirmed
4:45 pm
End of Conference