As organisations modernise IT, a hidden peril has emerged and is undermining efforts: technical debt.
In recent research, CIOs reported that 10-20% of the technology budget dedicated to new solutions and products is diverted to resolving issues related to technical debt.
Join Simon Bennett, Chief Technology Officer at Rackspace Technology and Sue Daley, Director of Tech and Innovation at techUK to explore a new approach to move past the shackles of technical debt and embrace new-world technology solutions for continuous innovation.
ROOM: Wordsworth
This session is by reservation only and is limited to 15 attendees.
User experience has never been more important. We look at how Royal Brompton and Harefield NHS Trust used Nexthink to move from a siloed culture to being more streamlined and a more proactive service model. As well as discussing real life digital employee experience journeys in local central government agencies, police, healthcare, and universities.
Pains:
Outcomes:
The complex challenges facing public sector leaders do not have a single solution; they are complex and interlinked. Different outcomes cannot be expected by continuing to take the same approach. Delivering on its promises to citizens will require government uncovering new pathways to digitally-enabled change. We have been working with the public sector on their challenges and this session will focus on three key focus areas that our clients are discussing with us.
Please head over to our Seminar Sessions on Level 4.
Simply visit the agenda and pick the session you would like to follow.
ROOM: Abbey
First and foremost, payments just need to work. But when done properly, with the right provider, payments can be so much more than just a cost centre. They can drive efficiency across an entire company and help keep customers happy.
Our research found 63% of consumers won’t tolerate poor online and in person experiences, so it’s crucial you perfect both to avoid abandoned purchases, chasing delayed fees, and extra costs.
In this workshop we’ll discuss how payments can help you:
ROOM: Shelley
We live in a digital society. The COVID-19 crisis reinforced the need for digital connection. Even the most technophobic of residents have become digital natives. Channels such as web chat, video, and social media platforms such as WhatsApp, Twitter, and Instagram are now ordinary ways for citizens to engage with organisations, just as they do with their families and friends.
In the continuing “new normal”, how can the public sector work innovatively to deliver the best outcomes for citizens? How can organisations ensure a consistent, joined-up citizen journey across all channels? How can local and government authorities achieve true digital transformation across their entire infrastructure?
Join Martin Taylor, Deputy CEO and Co-Founder of cloud contact centre technology leader Content Guru, to discover how to:
ROOM: Westminster
Cradlepoint will explain and explore the benefits of Wireless Connectivity for your buildings, vehicles and IoT requirements
ROOM: St James
A recent survey showed only 55% of respondents agreed. Join Keith Fulford and the Genesys public sector team to find out why empathy is key to a success CX strategy. In this interactive session you will have the opportunity to knowledge share with your peers, and leave with an understanding of what your next steps should be on your journey to delivering the best CX for you citizens and employees.
ROOM: Wesley
The mass adoption of remote working since 2020 has signalled the end of the traditional network perimeter, forcing many public sector organisations to introduce endpoint security hastily
ROOM: Shelley
Whether you are contemplating future projects, or struggling mid roll-out, this 5 Step Model will transform your journey.
This seminar uses an ongoing major UK Citizens’ programme as a live case study to present the 5 Step Model in action.
Find out how Social Security Scotland was able to deliver 12 major benefit releases in under 4 years from scratch, enabled by a fully supportive Quality Assurance and Test Practice.
Key takeaways, learn:
ROOM: Abbey
Ben Walker, Head of Digital Technology, explores how technology – particularly the valuable insights gathered by the Internet of Things (IoT) – can help us to support vulnerable members of society, drive the carbon net zero agenda and even improve the quality of the air our children breathe.
Harnessing IoT-derived data to:
ROOM: St James
Jonathan Bradley, Head of The Granicus Experience Group (UK), wonders if people are unsubscribing from government they no longer trust. He then explores how the combination of strategy and technology can help government fight back and activate more engaged citizens.
Session bullet points:
ROOM: Westminster
Who creates your customers’ experiences?Your employees. Join Rachael Alderlieste, Director of Customer Success at Invotra, and Tom Miles, Internal Communications Digital Channels Lead, Department for Transport as they dive into the impacts and results of providing a positive digital experience for employees.
ROOM: Wesley
‘If you think about digital transformation as two words, we pay too much attention to the digital and not enough to transformation. It’s not a technology challenge, it’s a leadership one’ – Dr George Westerman, Senior Lecturer, MIT Sloan School of Management
Having built and led some of the largest PMO’s in the world, with orgs such as Siemens, IBM and UKG, Peter Taylor will share actionable insights towards effective digital transformation and leading towards people focused change.
ROOM: Wordsworth
This conversational seminar focuses on Coventry City Council’s digital workspace strategy and implementation; including key successes, learnings and future developments.
Key talking points will include:
ROOM: St James
Welcome to the Digital Services Innovation Stream
ROOM: Abbey
Welcome to the Citizen Experience Stream
ROOM: Westminster
Welcome to the Digitalisation Journey Stream
ROOM: St James
Towards digital inclusion-as-a-service
With the speed of technological change: How do we avoid the digital divide becoming the next entrenched inequality? This is a question London and other cities across the world are seeking to answer as the experience of successive lockdowns and restrictions has placed the spotlight on those who struggled to get online.
The Mayor of London’s Digital Access for All mission involves linking, for the first time, major programmes on infrastructure, basic skills, and innovation. We aim to establish an easy to use service to ensure Londoners, and those that support them, can get connected to get the device, data connection, skills or other support they need to get online.
ROOM: Abbey
Health data has the potential to unlock new insights and improve disease detection, diagnosis, treatment, and personalised healthcare. Yet the widespread and arguably one-sided focus on concerns around data sharing can damage progress and ultimately slow down or even prevent the innovations that our healthcare desperately needs.
Join us in exploring the next generation of health data institutions, and how to include meaningful citizen participation to guarantee and build trust in transparent and responsible stewardship and use of health data:
ROOM: Westminster
ROOM: Wordsworth
This session is by reservation only and is limited to 15 attendees.
Managing legacy IT systems, complex data handling and application performance can be a struggle for IT teams – especially within the Healthcare industry due to fast paced working environments, the need to access data & application quickly or end-users trying to use applications for their personal needs.
Gaining a single source of truth avoids IT teams spending a lot of time analysing data and arriving at different and often conflicting conclusions on the cause of performance problems.
Join our roundtable session to explore how the role of digital transformation within healthcare industry is evolving. We will discuss:
ROOM: St James
ROOM: Abbey
Socitm Connects: Resilient People, Communities and Places
Building on the phenomenal response of local authorities and the wider public sector to Covid-19, the resilience of people, communities, organisations and places has never been more important.
Socitm’s presentation will cover how local places in the face of the Covid 19 challenge have improved customer services and cite examples of councils that have achieved successful outcomes through successfully harnessed digital, data and IT capabilities to:
ROOM: Westminster
ROOM: St James
ROOM: Westminster
Digital skills and capability are essential to the transformation of government services. DVLA were one of the first in government to bring their IT services in house and face the challenge of recruiting and retaining the right skills to deliver their ambitious transformation programme.
Hear from Amy as she shares DVLAs ambition to be a centre of digital excellence:
ROOM: Wesley
This session is by reservation only and is limited to 15 attendees.
With the digitisation of services, local and central government organisations face challenges in a hybrid IT landscape to ensure they provide performant and resilient services to both employees and citizens.
The adoption of Work from Anywhere, increased usage of cloud services and with reduced budgets, IT face a huge task to ensure the services they provide, deliver the best possible experience.
Join us to explore how your organisation can:
The Kings fund states that ‘Digital tech potential has not yet been realised in health and social care’ do you agree with this statement? We will hear from several NHS and Social Care specialists who will discuss whether tech potential has been realised and utilised in health and social care.
ROOM: Wordsworth
This session is by reservation only and is limited to 15 attendees.
Discussing how the introduction of digitally enabled and supported change can address the looming elective back log challenge.
Innovating Healthcare, Embracing the Future
Sponsored by: