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WalkMe envisions DAP as the key to unlocking the real potential and value of digital transformation. The bottom line is that the market and organization are flooded with software. The purchasing power has shifted to the department trying to solve a tactical need and the business outcome for the whole organization, like increased revenues, improved operating margin, better user experience, and unified productive workforce, is often overlooked.
Companies invest significant capital and efforts in the implementation stage of software, hiring consultants, having dedicated teams, but fail to acknowledge the user experience. With differing digital dexterity among the hybrid workforce, the need for user-first approach is greater than ever.
The same should apply to employees and internal software: organizations need to take a user-first approach to software implementation, to employee experience, and to digital transformation. User experience and adoption are the heart of success. Our unique approach is through three key elements: data, action, and experience – user experience is the goal and the path together is through data and action.