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Melissa Ruscoe

Programme Head (NHS Digital Citizen Identity and Personal Health Records)
NHS Digital (Confirmed)

Passionate about healthcare digital services with a background in technology delivery and law, Melissa's current endeavour is to deliver a national service providing a simple and consistent way for patients and their carers to sign on to digital NHS tools and services. Melissa has extensive experience of delivering large scale digital solutions, including Primary Care Systems and GP Online Services, as well as managing commercial frameworks and cross-government initiatives. Prior to NHS Digital, Melissa worked at LexisNexis Visualfiles as both development manager and consultant in the delivery of case management and SaaS solutions, across a range of sectors including government, legal, finance and retail.

  • Interrogating the National Audit Office’s findings about the roll-out of Verify
  • Considering the effects of retiring Government Gateway
  • Exploring identification verification across government – HMRC and the NHS
  • Examining the benefits of the Verify system for local government
  • Illustrating the potential of new systems of identity assurance for both citizens and service providers