Digital Workstream Lead
Brent Council (Confirmed)
I have been working at Brent for nearly 15 years in various roles ranging from Call Centre Advisor, Benefits Assessor, Project Delivery to my current role as Digital Workstream Lead. I am passionate about using technology to support our citizens and make it easier for them to access our services, as well as equipping our workforce to better meet their needs. I am responsible for the roll-out of Robotic Process Automation, Chatbots, Internet of Things, Digital Identity, CRM and all things AI at Brent. I am working towards building our own Centre of Excellence which will provide a range of Digital solutions to the organisation.