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Caroline Sheppard OBE

Chief Adjudicator
Traffic Penalty Tribunal

Caroline Sheppard OBE has been Chief Adjudicator of the Traffic Penalty Tribunal since 1999. She and her team of independent lawyers comprise the Tribunal that decides appeals against penalties for parking, bus-lane and road-user-charging enforcement, issued by over 300 local authorities in England and Wales.   She has been instrumental in driving the user-centric approach that typifies the Traffic Penalty Tribunal’s operations and she is a digital champion, taking a leading role in the development of the Tribunal’s award-winning online appeals management system – a platform that has facilitated increased workload and accelerated outcomes, while significantly reducing costs.   Caroline was awarded an OBE in the summer of 2017 for services to motorists, having received a Lifetime Achievement Award from the parking industry earlier in the year.   Caroline is also Chair of the Directors of the Whitefield Multi-Academy Trust, the largest special educational needs provider in Europe, specialising in education for children and students with autism and visual impairment. The schools champion an innovative programme with Barts Hospital Trust for employing young people with the special skills needed for particular types of jobs.