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Keith Fulford

UKI Public Sector Strategy Lead - Genesys
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Keith has over 28 years’ experience in the communications industry supporting public sector organisations for more than 20 of those years. He has held various senior roles in Engineering, Presales and Sales in Contact Centre vendors and Service providers.  Keith and his team are dedicated to the support of organisations spanning the whole of the public sector including Central Government, Local Government, Housing Associations, Public Health, Education, Blue Light and Charities.  As the Public Sector Lead for Genesys, Keith is responsible for helping Genesys set and adjust its strategy to best service and support the UK’s Public Sector. On a day-to-day basis, the Genesys team engage with Public Sector organisations understanding their CX challenges and objectives, helping those organisations to address their needs through Genesys services and solutions. Keith is a bit of a car fanatic and motorsport enthusiast, loves spending time with his family and enjoys socialising.