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Afternoon – Local Government Stream

Local Government Stream

11:05-11:10

Chair's Opening Remarks


11:10-11:35

Opening Keynote: Championing Digital Transformation across Local Government

  • Supporting local government in digital innovation to fix the plumbing and improve citizen services
  • Developing service-oriented technology through collaboration between the public and private sector
  • Assessing how the Local Digital Declaration has helped local authorities so far
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May-N Leow
Head of the Local Digital Collaboration Unit
MHCLG (Invited)

11:35-12:00

Protecting Vulnerable Citizens; Assuring Digital Identity and Inclusion

  • Helping vulnerable citizens and those who lack a digital footprint to access public services quickly and efficiently
  • Adopting a digital data management solution to implement online identities
  • Ensuring wider digital inclusion and assuring engagement with hard-to-reach citizens
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Adrian Gorst
Divisional Director, IT
London Borough of Tower Hamlets (Invited)

12:00-12:15

Refreshments, Networking & Exhibition

12:15-12:35

Sponsored Session

12:35-13:20

Panel | Championing the Ethical Use of Open Data within Local Government

  • Supporting an open and transparent data infrastructure for local government
  • Ensuring ethical open data use that is consistent across government in order to design better services around user needs
  • Developing specialist data capability and data skills – promoting data literacy for individuals to make informed choices
  • Promoting practices that ensure data collection and use is trustworthy and ethical
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Senior Representative 
Open Data Institute (Confirmed)

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Frankie Kay
Interim Deputy National Statistician and Director General for Data Capability
Office for National Statistics (Invited)

13:20-14:20

Lunch Break, Networking & Exhibition

14:20-14:45

Case Study: Brent Council's Digital Agenda

  • Launching various digital pilot schemes to transform user experience for residents across the borough
  • Exploring chatbots for street care services, and voice bots to improve the demand on phone calls
  • Building digital skills among the workforce through various initiatives and apprenticeships
Manjula Pindoria

Manjula Pindoria 
Digital Workstream Lead
Brent Council (Confirmed)

14:45-15:05

Sponsored Session

15:05-15:25

Networking Break Break, Networking & Exhibition

15:25-15:45

Sponsored Session

15:45-16:10

Case Study: Stoke-on-Trent’s Digital Inclusion Strategy

  • Discussing the progress of the Council’s digital inclusion strategy and plans for 2020 onwards
  • Encouraging residents to participate in the expanding digital environment through training and support with convenient access to ICT facilities
  • Using mobile technology to help residents at risk of digital exclusion
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John Bowler
Head of ICT and Digital
Stoke-on-Trent City Council (Invited)

16:10

End of Conference