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Afternoon – Health Stream

Health and Social Care Stream


Chair's Opening Remarks

11:30 - 11:50

Opening Keynote: Digital Transformation across Healthcare Services

  • Adopting a user-centric approach to designing services for health and care nationwide
  • Improving the digital literacy of both staff and patients; tackling the wide variation in digital maturity across the NHS through the Digital Ready Workforce Programme
  • Providing staff with greater access and visibility of the information needed to improve patient experience
  • Assessing the growth and adoption of the NHS App
Matt Edgar

Matt Edgar 
Associate Director of Design and User Research  
NHS Digital (Confirmed)

11:50 - 12:05

Sponsored Session

12:05 - 12:25

In Collaboration with the DWP; Transforming Service Journeys

  • Working with NHS Digital in order to make complex journeys easier where benefits relate to health care
  • Forming a service community to improve the relationship between work, health and benefits
  • Reducing times and creating linear journeys across the service landscape to support work and health

Gavin Elliott
Head of Interaction and Service Design
DWP (Confirmed)

12:35 - 13:20

Seminar Sessions

13:20 - 14:30

Lunch Break, Networking & Exhibition

14:30 - 14:45

Sponsored Session

14:45 - 15:25

Panel | Challenges and Solutions to Using Data across the NHS

  • Upholding the NHS digital, data and technology standards to framework to ensure that the health care system is more joined up, safer, and efficient
  • Ensuring clinicians have safe and immediate access to relevant and appropriate patient data through connected systems
  • Eliminating misinformation and misunderstanding through collaboration
  • Designing a data infrastructure around the needs of patients and their care networks, as well as protecting citizen data rights
Jeni Tennison

Jeni Tennison
Open Data Institute (Confirmed)

Tom Denwood

Tom Denwood
Executive Director of Data, Insights and Statistics
NHS Digital (Confirmed)


Terence Eden
Head of Open Technology
NHSX (Invited)

15:25 - 16:05

Afternoon Break, Networking & Exhibition

16:05 - 16:25

Case Study: Sandwell and Birmingham NHS Trust’s Transformation Journey

  • Improving patient experience through digital initiatives such as electronic patient records, a tap-and-go system, and a patient portal app
  • Collaborating with Sandwell and West Birmingham Councils in order to share data for a health integrated economy
  • Changing user experience journeys – merging with local GPs to ensure single patient journeys
  • Understanding how a cultural and organisational shift is key to transformation and looking at what’s next for the Trust – how do we approach IT now and for the future?

Martin Sadler
Interim CIO
Sandwell and Birmingham NHS Trust (Confirmed)

16:25 - 16:45

Innovation and Accessibility: Making Impact with Assistive Tech

  • Understanding how accessible and assistive technology can transform the lives of those with disabilities
  • Improving engagement and allowing for a more inclusive work-place
  • Encouraging better government procurement of assistive technology to ensure that disabled people have both better access and confidence to use what is available
  • Seizing the technological opportunities to breakdown barriers faced by disabled people

Senior Representative
Leonard Cheshire (Confirmed)


End of Conference