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Afternoon – Central Government Stream

Central Government Stream

11:15 11:20

Chair's Opening Remarks

11:20 - 11:45

Opening Keynote: Increasing the Pace of Digitalisation across Government

 

  • Collaborating across government, sharing data, and building better services
  • Building skills and providing a space to innovate; The DWP Innovation Dojo
  • Becoming truly user-centred in approach and creating reusable services with shared capabilities
  • Ensuring accessibility and joining up content and user journey across government departments
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Senior Representative
DWP (Confirmed)

11:45-12:30

Panel | Digital Identity; Assessing Progress and Plans for the Future

  • Ensuring that digital identity is a collaborative project across government departments to solve problems such as connected data and user journeys
  • Establishing a robust digital identity system that supports government in order to provide access to critical services
  • Keeping the system secure from identity crime and fraud
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Renate Samson
Senior Policy Advisor
Open Data Institute (Confirmed)

Shiv Aggarwal

Shiv Aggarwal
Lead at MyEarth.ID and European Lead
Government Blockchain Association (Confirmed)

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Lisa Barrett
Director of Digital Identity
Government Digital Service (Invited)

12:30 - 12:45

Refreshments, Networking & Exhibition

12:45 - 13:05

Headline Sponsor

10:10 - 10:30

HMRC – Becoming One of the Most Digitally Advanced Tax Authorities in the World through User-Focused Design

  • Improving user research to design better user-focused services
  • Ensuring digital accessibility through initiatives such as the empathy lab, and accessibility testing lab
  • Boosting internal digital skills
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George Papatzanis
Head of User Research  
HMRC (Invited)

13:30 - 14:30

Lunch Break, Networking & Exhibition

14:30 - 14:50

Sponsored Session

14:50 - 15:15

Simplifying Citizens’ Interactions with Government through Smart Speakers: GOV.UK Voice

  • Giving citizens access to more than 12,000 pieces of cross-government information through assistive technology like Alexa or Google Home
  • Assuring digital Inclusion and making life easier and more convenient for those who may struggle with computers or phones
  • Utilising IoT to provide information that is clear and easily accessible for everyone
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Sam Dub    
Senior Product Manager
GOV.UK (Invited)

15:15 - 15:35

Refreshments, Networking & Exhibition

15:35 - 15:55

Sponsored Session

15:55 - 16:20

Communication and Collaboration: Developing a Data-driven Culture

  • Transforming service design through Digital, Data and Technology capabilities
  • Establishing the Developing Data Unit; defining and implementing a data strategy as well as offering support to data-related projects
  • Recruiting diverse professionals and improving skills through communities of practice
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Senior Representative
Department for Transport (Invited)

16:20

End of Conference