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Afternoon – Central Government Stream

Central Government Stream

11:15 11:20

Chair's Opening Remarks

11:20 - 11:45

Opening Keynote: Increasing the Pace of Digitalisation across Government


  • Collaborating across government, sharing data, and building better services
  • Building skills and providing a space to innovate; The DWP Innovation Dojo
  • Becoming truly user-centred in approach and creating reusable services with shared capabilities
  • Ensuring accessibility and joining up content and user journey across government departments

Senior Representative
DWP (Confirmed)


Panel | Digital Identity; Assessing Progress and Plans for the Future

  • Ensuring that digital identity is a collaborative project across government departments to solve problems such as connected data and user journeys
  • Establishing a robust digital identity system that supports government in order to provide access to critical services
  • Keeping the system secure from identity crime and fraud

Renate Samson
Senior Policy Advisor
Open Data Institute (Confirmed)

Shiv Aggarwal

Shiv Aggarwal
Lead at MyEarth.ID and European Lead
Government Blockchain Association (Confirmed)


Lisa Barrett
Director of Digital Identity
Government Digital Service (Invited)

12:30 - 12:45

Refreshments, Networking & Exhibition

12:45 - 13:05

Headline Sponsor

10:10 - 10:30

HMRC – Becoming One of the Most Digitally Advanced Tax Authorities in the World through User-Focused Design

  • Improving user research to design better user-focused services
  • Ensuring digital accessibility through initiatives such as the empathy lab, and accessibility testing lab
  • Boosting internal digital skills

George Papatzanis
Head of User Research  
HMRC (Invited)

13:30 - 14:30

Lunch Break, Networking & Exhibition

14:30 - 14:50

Sponsored Session

14:50 - 15:15

Simplifying Citizens’ Interactions with Government through Smart Speakers: GOV.UK Voice

  • Giving citizens access to more than 12,000 pieces of cross-government information through assistive technology like Alexa or Google Home
  • Assuring digital Inclusion and making life easier and more convenient for those who may struggle with computers or phones
  • Utilising IoT to provide information that is clear and easily accessible for everyone

Sam Dub    
Senior Product Manager
GOV.UK (Invited)

15:15 - 15:35

Refreshments, Networking & Exhibition

15:35 - 15:55

Sponsored Session

15:55 - 16:20

Communication and Collaboration: Developing a Data-driven Culture

  • Transforming service design through Digital, Data and Technology capabilities
  • Establishing the Developing Data Unit; defining and implementing a data strategy as well as offering support to data-related projects
  • Recruiting diverse professionals and improving skills through communities of practice

Senior Representative
Department for Transport (Invited)


End of Conference